Marlon Corp.implements a training program to improve the efficiency of its underperforming employees.Three months after the program's implementation,analysis reveals that the program has not made significant contribution either to increasing employee skill levels or increasing their productivity.Andrea,the company's CEO,concludes that the trainers are ineffective and decides they must be replaced.Which of the following,if true,could be used to persuade Andrea against replacing the trainers?

Question

Quizplus · Accepted Answer

In assessing the need for training, the manager should identify all the variables that can influence performance. The primary variables are the person's ability and skills, his or her attitudes and motivation, the organization's input, performance feedback, and positive consequences to motivate good performance. Of these variables, only ability and skills can be affected by training. An unhealthy work environment and insufficient pay are not issues that can be resolved by employee training.