Pamela,the manager of an electronics store in California,gives her staff the authority to resolve customer complaints.She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances.Which of the following job design techniques does Pamela implement in her store?
A) Job sharing
B) Job extension
C) Job rotation
D) Job enrichment
E) Job evaluation

Question

Quizplus · Accepted Answer

Job enrichment involves empowering workers by adding more decision-making authority to jobs. For a salesperson in a store, job enrichment might involve the authority to resolve customer problems, including the authority to decide whether to issue refunds or replace merchandise.

Pamela,the Manager of an Electronics Store in California,gives Her Staff