Iris Corp.manufactures products by following traditional methods,and managers make decisions without obtaining input from their subordinates.Recently the firm has been receiving complaints from its customers regarding the quality of its products.Which of the following would help the firm avoid these complaints in the future?

Question

Quizplus · Accepted Answer

The total quality management (TQM) approach provides guidelines for all the organization's activities, including human resource management. To promote quality, organizations need an environment that supports innovation, creativity, and risk taking to meet customer demands. Problem solving should bring together managers, employees, and customers. Employees should communicate with managers about customer needs.

Iris CorpManufactures Products by Following Traditional Methods,and Managers Make Decisions Without