When employees are unclear about work methods, scheduling, and performance criteria because others hold different ideas about these, they are likely to suffer from role ambiguity.

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Role ambiguity is a state of confusion or uncertainty in which an individual lacks a clear understanding of his or her job responsibilities, work methods, and performance criteria. This can occur when there is a lack of consensus among colleagues or managers about what is expected from the employee.

When Employees Are Unclear About Work Methods, Scheduling, and Performance