How does total quality management (TQM)obtain objective feedback?
A) From the methods that use charts to detail causes of problems, measures of performance, or relationships between work-related variables.
B) From the methods that rate behaviors in terms of a scale showing specific statements of behavior that describe different levels of performance.
C) From the methods that use several statements describing each trait to produce a final score for that trait.
D) From the method that lists traits and provides feedback for each trait.
E) From managers, peers, and customers about the employee's personal qualities.

Question

Quizplus · Accepted Answer

Raters make distributional errors when they tend to use only one part of a rating scale. If different raters make different kinds of distributional errors, scores by these raters cannot be compared.

How Does Total Quality Management (TQM)obtain Objective Feedback