You Are a Clergy Person Managing a Religious Organization

You are a clergy person managing a religious organization. You have four part-time employees who answer the door and phone and who do odd jobs in between for a few hours every day. These employees are paid minimum wages which have been increased recently. The increased cost is not yet in the budget, so you decide that you would cut back the number of hours employees work. You will actually save a little money this way. One of the workers, Fabio, comes to you and says, "Why do I get stuck losing more hours than the other three workers? I'm as good or better than any of the other workers, so why did I lose the most hours? It's not fair." You ask Fabio for a solution and take some time trying to figure out a solution. According to the complaint model, which of the following would be the next step?

A) Develop and implement a plan.
B) Schedule time to get all the facts.
C) Measure and evaluate results.
D) Paraphrase the complaint.