Which of the following is the first step in handling customer complaints?

Question

Quizplus · Accepted Answer

The first step in handling customer complaints is to paraphrase the complaint and apologize. This shows that you have listened to the customer and empathize with their situation. It also gives you the opportunity to clarify any misunderstandings and gather more information about the issue. Only then can you move on to finding a solution and preventing future complaints. Option A is not always feasible or appropriate, and options B and C should come after addressing the immediate concern of the customer.

Which of the Following Is the First Step in Handling