When employees are in a conflict, the mediating manager should make them realize that it's their problem, not his.

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The role of a mediating manager is to facilitate the resolution of conflicts between employees, not to take ownership of the problem. By making the employees realize that it's their problem, the mediator empowers them to take responsibility for finding a solution and working towards a mutually beneficial outcome. This approach promotes accountability and collaboration, and helps build stronger relationships among team members.

When Employees Are in a Conflict, the Mediating Manager Should