The Gaps model allows systematic examination of all aspects of the product creation process.
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Q1: When managers understand what their service providers
Q2: All products and services are intangible.
Q2: The marketing of services differs from the
Q3: The building blocks of service quality are
Q5: The communications gap can be reduced by
Q10: A delivery gap is the difference between
Q12: Firms that primarily sell products view service
Q15: The zone of tolerance refers to the
Q18: In training service providers,service quality goals should
Q18: When Buffalo Bank required all customers to
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