The knowledge gap is where "the rubber meets the road," where the customer directly interacts with the service provider.

Name: The knowledge gap is where "the rubber meets the road," where the customer directly interacts with the service provider.
Brand: Quizplus
Rating: 4.9 (37 reviews)

Question

Quizplus · Accepted Answer

The knowledge gap refers to the difference between customers’ expectations of the service provided and the company’s provision of the service. It's not specifically about the direct interaction between the customer and the service provider.

The Knowledge Gap Is Where "The Rubber Meets the Road