Saltdust Grill is known as the premier restaurant in town. With their elegant dining area, extensive wine list, and gourmet chef, residents and tourists flock to the restaurant. Recently, Trey took a large group to the Saltdust Grill and almost every diner sent their entrée back to the kitchen. The Saltdust Grill was experiencing a(n) __________ gap in service quality.

Question

Quizplus · Accepted Answer

The fact that almost every diner sent their entrée back to the kitchen suggests that there was a problem with the actual delivery of the service or product (in this case, the food). This indicates a delivery gap in service quality.

Saltdust Grill Is Known as the Premier Restaurant in Town