Rob was complaining to another member of the lawn crew, "I don't know how they expect me to do an adequate job. The mower doesn't work right, the trimmers are so dull they don't cut anything, and the rest of the equipment is so old we can't get parts." Rob's company lacks the __________ workers need to be able to do a good job.
A) maintenance schedule
B) instrumental support
C) equipment inventory
D) service infrastructure
E) customer expectation mechanisms

Question

Quizplus · Accepted Answer

The passage indicates that the equipment is not functioning properly, which is an example of inadequate instrumental support. The other choices (maintenance schedule, equipment inventory, service infrastructure, and customer expectation mechanisms) are not directly related to the issue of equipment functioning correctly.

Rob Was Complaining to Another Member of the Lawn Crew