When Johnson and Johnson removed all Tylenol from the shelves after some containers were tampered with, poisoning and killing seven people, the company

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Johnson and Johnson's decision to remove all Tylenol from the shelves was a clear example of sacrificing short-term profits for long-term credibility. By taking such a bold and swift action, the company demonstrated its commitment to consumer safety and built a foundation of trust that lasted for decades. This decision was not forced by consumer outcry or the FDA, as it was made before any official action was taken. The company also did not attempt to sell the returned Tylenol bottles in less developed countries.

When Johnson and Johnson Removed All Tylenol from the Shelves