Question 1

On Gardenswartz and Rowe's diversity wheel, internal dimensions of diversity such as gender, age, ethnicity, race, sexual orientation, and physical abilities strongly influence our attitudes and expectations and assumptions about other people, which in turn influence our own behavior.

Accepted Answer

The statement correctly describes the impact of internal dimensions of diversity according to Gardenswartz and Rowe's diversity wheel.

Question 2

Illegal immigrants dramatically impact the U.S. economy.

Accepted Answer

No,says a study by the Migration Policy Institute.Undocumented immigrants represent only about 5% of the workforce and contribute just 0.03% of the U.S.gross domestic product.

Question 3

Workplace stress diminishes all of the following except _____.

Accepted Answer

Workplace stress can negatively impact positive emotions, job satisfaction, organizational commitment, and job performance, which may ultimately lead to increased job turnover as employees seek to alleviate stress by leaving the organization. Therefore, the correct answer is E, as workplace stress does not diminish job turnover, but instead, may increase it.

Question 4

If managers are concerned about hiring and keeping workplace talent, they shouldn't ignore the motivation and productivity of the 3.4% lesbian, gay, bisexual, or transgendered (LGBT) people in the workforce.

Accepted Answer

LGBT individuals make up a significant portion of the workforce and their motivation and productivity should not be ignored if managers are concerned about hiring and retaining talent. Creating a welcoming and inclusive workplace can also attract a diverse pool of candidates, including those who identify as LGBT.

Question 5

High-paid workers are particularly apt to suffer stress more than lower-level workers.

Accepted Answer

Low-paid workers are particularly apt to suffer stress more than those on top.

Question 6

Type A behavior has been associated with increased work performance, high blood pressure, and heart disease.

Accepted Answer

Type A behavior is characterized by traits such as competitiveness, time urgency, and hostility, and has been linked to negative health outcomes such as high blood pressure and heart disease, as well as a higher likelihood of work-related stress and burnout. However, it is important to note that not all individuals with Type A behavior exhibit negative outcomes, and some may even experience positive outcomes such as high levels of achievement and success in their careers.

Question 7

A student carrying a full course load plus working full time plus trying to have a social life may experience role overload.

Accepted Answer

Role overload occurs when one takes on too many responsibilities or roles, which can lead to stress, burnout, and difficulty managing time and priorities. A student carrying a full course load, working full time, and trying to have a social life is likely taking on multiple roles and could experience role overload.

Question 8

Internal dimensions, such as age, gender, and race, are at the center of Gardenswartz and Rowe's diversity wheel.

Accepted Answer

Personality is at the center of the diversity wheel because personality is defined as the stable physical and mental characteristics responsible for a person's identity.

Question 9

The glass ceiling is a concept that applies to women, but not to minorities.

Accepted Answer

The glass ceiling concept applies to both women and minorities. It refers to the invisible barriers that prevent certain groups from achieving higher positions and salaries in the workplace due to systemic discrimination and bias.

Question 10

Extra staff to cover the lunch hour rush for a busy downtown restaurant, Salads and Soup, is an example of a buffer that the manager used to prevent employee burnout, as well as meet customer demand.

Accepted Answer

This statement is true because the extra staff serves as a buffer to prevent the current staff from becoming overworked and burnt out from serving a large number of customers during the busy lunch hour, while also ensuring that the restaurant meets customer demand and provides efficient service.

Question 11

In today's workplaces, the further up the pay scale and the higher the education level, the narrower the earnings gap becomes between men and women.

Accepted Answer

Traditionally,women have earned roughly the same pay as men only in jobs paying $25,000 to $30,000 a year.The further up the pay scale and the higher the education level,the wider the earnings gap.

Question 12

Employee assistance programs (EAPs) are aimed at helping employees cope with stress, burnout, substance abuse, health-related problems, family and marital issues, and any general problem that negatively influences job performance.

Accepted Answer

Employee assistance programs (EAPs) are specifically designed to provide support and assistance to employees coping with a wide range of personal problems that may affect their job performance. These programs are designed to help reduce stress, improve well-being, and enhance workplace productivity.

Question 13

On Gardenswartz and Rowe's diversity wheel, external dimensions of diversity consist of the personal characteristics that people acquire, discard, or modify throughout their lives.

Accepted Answer

The external dimensions of diversity are personal characteristics that individuals acquire, discard, or modify throughout their lives, such as age, race, ethnicity, gender, sexual orientation, and physical abilities.

Question 14

Literacy is no longer a problem in the American workforce.

Accepted Answer

While literacy rates have certainly improved in America over the years, it is still a problem in some segments of the workforce. Additionally, there are still individuals who struggle with basic literacy skills, which can impact their ability to advance in their careers or access certain job opportunities.

Question 15

Stress is the tension and pressure people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Accepted Answer

This statement accurately describes the definition of stress.

Question 16

Your supervisor says the company needs you to stay late to meet an important deadline, but your family expects you to be present for your child's birthday party. This is an example of role overload.

Accepted Answer

Role conflict occurs when one feels torn by the different expectations of important people in one's life.Example: Your supervisor says the company needs you to stay late to meet an important deadline,but your family expects you to be present for your child's birthday party.

Question 17

Roberto finds his job description and the criteria for promotion vague, an example of role ambiguity.

Accepted Answer

Role ambiguity refers to situations where an individual is unclear about expectations, responsibilities or criteria for success in a particular role. In this case, Roberto is uncertain about his job description and the standards for promotion, indicating that he is experiencing role ambiguity.

Question 18

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

Accepted Answer

The Americans with Disabilities Act (ADA) indeed requires organizations to provide reasonable accommodations for individuals with disabilities, but they are not required to make accommodations that would impose undue hardship on the organization.

Question 19

Burnout is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration.

Accepted Answer

Burnout is indeed a state of emotional, mental, and physical exhaustion that can cause symptoms such as listlessness, apathy, and frustration.

Question 20

Both low and high levels of stress can lead to low workplace performance.

Accepted Answer

Both low and high levels of stress can have negative impacts on workplace performance. Low levels of stress can lead to complacency and lack of motivation, while high levels of stress can lead to burnout and decreased productivity. It is important to find a healthy balance of stress in order to optimize workplace performance.

Quiz 11: Managing Individual Differences and Behavior: Supervising People As People