Northstar Insurance is about to install a program that will change the way its adjusters settle claims.Adjusters will be able to complete adjustment and issue the check right at the scene of the accident.Although employees are uncertain this can work,other insurance agencies have been successful with this approach.This represents ________.
A)motivated change
B)innovative change
C)adaptive change
D)radically innovative change
E)refusal to change

Question

Quizplus · Accepted Answer

Innovative change is the introduction of a practice that is new to the organization.This form of change involves moderate complexity,cost,and uncertainty.It is therefore apt to trigger some fear and resistance among employees.

Northstar Insurance Is About to Install a Program That Will