Appliance America customer complaints have increased because its drivers became lost when attempting deliveries and arrived late.The drivers have resisted using GPS systems,claiming they knew their territories.But managers are now encouraging them to look for the best solution.Appliance America is in the ________ stage of Lewin's change model.

Question

Quizplus · Accepted Answer

In the unfreezing stage,managers try to instill in employees the motivation to change,encouraging them to let go of attitudes and behaviors that are resistant to innovation.

Appliance America Customer Complaints Have Increased Because Its Drivers Became