When Donald,a management trainee,asked Rebecca,the HR manager,how she makes the decision on who to hire,Rebecca responded with several simple steps that she called "rules of thumb." Rebecca's decision-making process,or rules of thumb,is a strategy known as heuristics.

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If someone asked you to explain the basis on which you make decisions,could you even answer? Perhaps,after some thought,you might come up with some "rules of thumb." Scholars call them heuristics-strategies that simplify the process of making decisions.

When Donald,a Management Trainee,asked Rebecca,the HR Manager,how She Makes the Decision