George,a longtime hotel manager,was meeting with Sally,a new manager,and telling her about a recent decision related to whether or not to fire a front desk employee who has had customer service issues.George discussed the four stages of the decision process.He said,"I first identified the problem,and then,I gathered alternative solutions.I then evaluated each choice and selected a solution.I then implemented my decision to add training.Finally,I followed up with an evaluation of what I set in place." With this decision,George is using the ______.
A)employee relations model
B)focused decision-making model
C)interpersonal-decision agenda
D)solutions agenda
E)rational decision-making model

Question

Quizplus · Accepted Answer

Typically there are four stages in rational decision making (see Figure 7.1): Stage 1: Identify the problem or opportunity;Stage 2: Think up alternative solutions;Stage 3: Evaluate alternatives and select a solution;and Stage 4: Implement and evaluate the solution chosen.

George,a Longtime Hotel Manager,was Meeting with Sally,a New Manager,and Telling