Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns.Donna also oversees the daily tasks of the cashiers and front desk employees.Donna is a(n)____ manager.
A)team leader
B)first-line
C)board
D)middle
E)upper

Question

Quizplus · Accepted Answer

Following the plans of middle and top managers,first-line managers make short-term operating decisions,directing the daily tasks of nonmanagerial personnel who are all those people who work directly at their jobs but don't oversee the work of others.

Donna Manages the Service Desk and Makes Routine Decisions Related