Implementing a new e-business application, such as customer relationship management might involve:
A) Developing a change action plan
B) Assigning selected managers as change sponsors
C) Developing employee change teams
D) All of the choices are correct.

Question

Quizplus · Accepted Answer

Implementing a new e-business application involves establishing a change action plan, assigning change sponsors who will lead the change process and manage its results, and developing employee change teams who help implement the new system and address any issues that arise. Therefore, all choices are correct.

Implementing a New E-Business Application, Such as Customer Relationship Management