According to the textbook case, American LaFrance cited a failed ERP as one of the major reasons for filing for Chapter 11 bankruptcy protection.
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Q2: A company can boost its profits 85
Q3: CRM gives sales representatives lagged, but recent,
Q5: Losses from a failed ERP implementation can
Q6: According to the textbook case, fragmented internal
Q9: CRM can keep track of when a
Q10: CRM systems store customer account data in
Q12: Some e-business suites disassemble ERP components and
Q16: The majority of complaining customers will do
Q17: Many companies today are turning to Internet
Q18: CRM software is difficult to install because
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