When customers become dependent on mutually beneficial inter-enterprise information systems, they become reluctant to switch to a company's competitors because they would incur all following costs except:
A) Time
B) Money
C) Innovation
D) Effort

Question

Quizplus · Accepted Answer

When customers become dependent on mutually beneficial inter-enterprise information systems, they become reluctant to switch to a company's competitors because they would need to spend time, money, and effort to set up with a new system. Innovation, however, does not necessarily incur a cost for the customer when switching to a competitor's system.

When Customers Become Dependent on Mutually Beneficial Inter-Enterprise Information Systems