The value chain framework can be used to view a firm as a series, a chain, or a network of basic activities that:
A) Add value to its products and services, and thus add a margin of value to the firm.
B) Lower costs along the product development chain.
C) Create the perception of value and goodwill to employees.
D) Create a smooth-flowing chain of events between the supplier and the customer.

Question

Quizplus · Accepted Answer

The value chain framework focuses on the series of basic activities that add value to a firm's products and services, ultimately resulting in a margin of value for the firm. This framework is not focused on cost reduction, creating goodwill for employees, or creating a smooth-flowing chain of events between supplier and customer.

The Value Chain Framework Can Be Used to View a Firm