Crosby,a well known quality management thought leader,asserts that quality is meeting requirements,not exceeding them.

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Crosby's philosophy is based on the principle that quality is conformance to requirements, which means fulfilling customer needs and expectations within the specified parameters. He emphasized on preventing errors rather than correcting it, and believed that the cost of poor quality is higher than the cost of prevention.

Crosby,a Well Known Quality Management Thought Leader,asserts That Quality Is