Employees will be on their best behavior during phone calls if they know that those calls are being monitored. Identify this effect of employee monitoring.
A)The placebo effect
B)The observer-expectancy effect
C)The Hawthorne effect
D)The halo effect

Question

Quizplus · Accepted Answer

By telling the employees which calls are being monitored, they may be sure to be on their best behavior during those calls. This effect of employer monitoring is termed the "Hawthorne Effect": Workers are found to be more productive based on the psychological stimulus of being singled out, which makes them feel more important.

Employees Will Be on Their Best Behavior During Phone Calls