In order to be even moderately successful at managing relations, a project manager needs to be skilled at managing customer ___________ and ____________ .
A)Expectations; Perceptions
B)Budget; Schedule
C)Fears; Concerns
D)Jargon; Competency

Question

Quizplus · Accepted Answer

Understanding what the customer wants and making sure that they understand what can be delivered given the project constraints will go a long way in managing the relationship that you as the project manager has with that customer.

In Order to Be Even Moderately Successful at Managing Relations