When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.
A)Eliminate
B)Control
C)Mediate
D)Arbitrate
E)Encourage

Question

Quizplus · Accepted Answer

When a project manager reduces the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, he or she is attempting to control the conflict.If feelings are escalating, the manager can adjourn the interaction and hope cooler heads prevail the next day.

When Project Managers Reduce the Intensity of the Conflict by Smoothing