An organization's audit revealed that its customer support system is the least effective department.The customer support system is a major source of the organization's _____ defects.
A)product
B)manufacturing
C)service
D)distribution
E)supply

Question

Quizplus · Accepted Answer

A major source of product defects is the production system; a major source of service defects is poor customer service procedures.TQM preaches the need for managers to identify defects in the work process, trace those defects back to their source, find out why they occurred, and make corrections so they do not occur again.

An Organization's Audit Revealed That Its Customer Support System Is