From an operations perspective,companies should strive to:
A)Provide customer success to all customers.
B)Realize different customer management approaches may be appropriate for different customers.
C)Realize that all customers desire close customer success types of relationships.
D)Never refuse to do business with a customer.

Question

Quizplus · Accepted Answer

Different customers may have different needs and preferences in terms of how they want to interact and engage with a company. Some may prefer high-touch, personalized service while others may prioritize speed and convenience. By recognizing these differences and adapting customer management strategies accordingly, companies can better meet the needs and expectations of their diverse customer base. The other options (A, C, and D) are not necessarily always true or recommended from an operations perspective. Providing customer success to all customers may not be feasible or cost-effective, not all customers may desire close relationships, and it may sometimes be necessary or appropriate to refuse to do business with certain customers (e.g. if they are consistently unprofitable or unethical).

From an Operations Perspective,companies Should Strive To