Alpha Company has a performance standard of 97 percent fill rate.Last month it achieved a 94 percent fill rate.This is an example of:
A)A knowledge gap.
B)A standards gap.
C)A performance gap.
D)A perception gap.

Question

Quizplus · Accepted Answer

A performance gap occurs when the actual performance of a company falls below its expected performance or standard. In this case, the company's actual fill rate of 94 percent falls below its expected fill rate of 97 percent, indicating a performance gap. A knowledge gap occurs when an individual or company lacks the necessary knowledge or skills to perform a task, a standards gap occurs when there is a discrepancy between the company's standards and those of the industry, and a perception gap occurs when there is a difference between the customer's perception of the company's performance and the actual performance. None of these scenarios apply to the given situation.

Alpha Company Has a Performance Standard of 97 Percent Fill