Which customer management approach requires a comprehensive supply chain perspective on the part of operations executives?
A)Customer success
B)Customer satisfaction
C)Customer service
D)Customer happiness

Question

Quizplus · Accepted Answer

The customer success approach focuses on ensuring that customers achieve their desired outcomes through the use of the company's products or services. This requires a comprehensive understanding of the entire supply chain in order to ensure that the product or service meets the customer's needs, and that there are no disruptions or delays in the delivery process. Operations executives play a crucial role in ensuring that the supply chain is efficient and effective, and that customer success is prioritized throughout the organization.

Which Customer Management Approach Requires a Comprehensive Supply Chain Perspective