The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?
A)Juran
B)Imai
C)Crosby
D)Deming

Question

Quizplus · Accepted Answer

This idea was a major contribution of W. Edwards Deming to the field of quality management. Deming emphasized the need to reduce variation in processes and products in order to improve quality.

The Idea That Variability Is the Source of Most Quality