Xanadu Inc.decided to increase the training received by new employees.The expense of this training is an example of which of the following costs of quality?
A)Appraisal costs
B)External failure costs
C)Internal failure costs
D)Prevention costs
E)Quality control costs

Question

Quizplus · Accepted Answer

The expense of training new employees is a prevention cost, which is incurred in order to avoid internal or external failures and ensure the quality of products or services from the beginning.