The TQM view of organizational structure states that:
A)Employees must support management decisions.
B)Management must support employees.
C)Customers want quality products.
D)Middle management must support and enforce top management decisions.

Question

Quizplus · Accepted Answer

The TQM (Total Quality Management) view of organizational structure emphasizes the importance of customer satisfaction through continuous improvement of processes and products. In this view, management must provide support and resources to employees to enable them to deliver quality products or services. Therefore, option B which says that Management must support employees is the best choice. The other options are not specific to TQM and do not capture the key principles of this management approach.

The TQM View of Organizational Structure States That