Which of the following statements that might be made by a business executive best expresses the overall philosophy of Total Quality Management?
A)"We've achieved Six Sigma.That's good enough."
B)"There's always room for improvement."
C)"The workers need to work harder to prevent quality problems."
D)"We never sell defective products to customers."

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a continuous improvement philosophy that emphasizes the involvement of all employees in the process of improving quality. Option B, "There's always room for improvement," best expresses this philosophy by recognizing that there is always room for further improvement, and that all employees should be engaged in finding ways to improve quality. The other options express a static, complacent, or blaming attitude, which is not in line with the principles of TQM.

Which of the Following Statements That Might Be Made by a Business