If a tangible good or service performs the promised function dependably,we say that it has high:
A)Conformance.
B)Durability.
C)Reliability.
D)Perceived quality.

Question

Quizplus · Accepted Answer

Reliability is the extent to which a product or service can perform its intended function consistently without failing. Durability refers to the expected lifespan of a product, while conformance measures how closely the product meets predetermined specifications. Perceived quality refers to a customer's subjective evaluation of the product or service. Therefore, the best choice is C, reliability.

If a Tangible Good or Service Performs the Promised Function