"Product quality" is best explained as:
A)The result of both design quality and conformance quality
B)Absence of defect
C)Customer satisfaction
D)Desirable features

Question

Quizplus · Accepted Answer

Product quality includes both design quality (intended quality) and conformance quality (actual quality during production) in order to ensure that the product meets the desired level of performance, reliability, and usability. The absence of defects, customer satisfaction, and desirable features are all important components of product quality, but they are not comprehensive enough to fully explain it.

"Product Quality" Is Best Explained As