The salesperson was selling the couple a garden tub for their new bathroom.He said,"The water jets,large capacity,and marble finish are wonderful features,wouldn't you agree?" When this first close failed,he asked,"Will you want to use clear or white caulk to install your new tub?" The couple did not answer this question.The salesperson then began making a two-column list with reasons for and against buying.The salesperson used a:

Question

Quizplus · Accepted Answer

The salesperson used a multiple-close sequence. He started with a summary-of-benefits closed and then tried a minor-points close. When those both failed, he tried the T-account method.

The Salesperson Was Selling the Couple a Garden Tub for Their