When communicating via e-mail messages,a salesperson should never:
A) use friendly closings.
B) write concisely.
C) use salutations.
D) use all capital letters.
E) include subject headings.

Question

Quizplus · Accepted Answer

Brief messages that include friendly closings, salutations, and subject headings are considered appropriate. However, using all capital letters is equivalent to shouting.

When Communicating Via E-Mail Messages,a Salesperson Should Never