As she listens to her customer,Denise refrains from evaluating the message and considers the customer's point of view.Denise is engaged in _____ listening.
A) dynamic
B) participative
C) non-routine
D) active
E) responsive

Question

Quizplus · Accepted Answer

The active listener refrains from evaluating the message and tries to see the other person's point of view. Attention is not only on the words spoken but also on the thoughts, feelings, and meaning conveyed.

As She Listens to Her Customer,Denise Refrains from Evaluating the Message