Customers can recover damages on the grounds of breach of warranty and other contractual breach; however,customers cannot recover damages in cases of misrepresentation.

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When a customer relies on a salesperson's statements, purchases the product or service, and then finds that it fails to perform as promised, the supplier can be sued for misrepresentation and breach of warranty . Companies around the United States have been liable for million-dollar judgments for making such mistakes, particularly when their salespeople sold high-ticket, high-tech products or services.

Customers Can Recover Damages on the Grounds of Breach of Warranty