The philosophy underlying TQM includes which of the following?
A) Improved quality results in cost decreases.
B) Better quality leads to higher market share.
C) Better quality increases a company's profitability.
D) Management should create an environment in which employees do not fear expressing themselves.
E) All of these

Question

Quizplus · Accepted Answer

TQM philosophy includes all of the listed options. Improved quality results in cost savings due to a decrease in defects and waste. Better quality leads to higher market share as customers prefer higher quality products. Better quality increases a company's profitability through cost savings and increased sales. Management should create an environment that encourages employee participation and communication.

The Philosophy Underlying TQM Includes Which of the Following