Neville and Andre Are Customer Care Employees at JPN Care

Neville and Andre are customer care employees at JPN Care.In between calls,Neville and Andre spend time on Facebook and YouTube.The relaxed guidelines at JPN allow them to do that.However,sometimes,they knowingly avoid answering calls or keep customers on hold,while they check their social networking accounts.Such behavior

A) is neither unlawful nor unethical; hence, Neville and Andre cannot be reprimanded.
B) typically exemplifies the agency problem of adverse selection.
C) goes against the principles of shareholder capitalism.
D) can be stopped by implementing performance incentives and strict control mechanisms.