The example of Lexus automobiles in the text points out that a firm can strengthen its differentiation strategy by achieving integration at multiple points along the value chain.
D. Power customer satisfaction ratings. It found that quality perceptions (design, engineering, and manufacturing) can be strongly influenced by downstream activities in the value chain (marketing and sales, service).

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Lexus provides an example of how a firm can strengthen its differentiation strategy by achieving integration at multiple points along the value chain. By the early 1990s it soared to the top of J.

The Example of Lexus Automobiles in the Text Points Out