Which of the following goals best represents the business process perspective of the balanced scorecard?

Question

Quizplus · Accepted Answer

The business process perspective of the balanced scorecard focuses on improving operational efficiency, reducing costs, and eliminating waste. Reducing excess inventory is a goal that directly aligns with this perspective. Improving customer loyalty (A) and developing new products (B) are more aligned with the customer perspective and innovation and learning perspective of the balanced scorecard, respectively. Doubling net worth (C) is a financial goal that aligns with the financial perspective of the balanced scorecard.

Which of the Following Goals Best Represents the Business Process