CRM is a technology based on the premise that those organizations that understand the needs of individual customers are best positioned to achieve sustainable competitive advantage in the future.
Correct Answer:
Verified
Q7: The Internet can completely replace the phone
Q9: _ CRM supports back-office operations and strategic
Q10: A customer strategy starts with understanding who
Q11: Which of the following is the first
Q12: Back-office operations deal directly with the customer.
Q14: Which of the following is not a
Q16: Who did Business 2.0 rank as number
Q17: _-office operations deal directly with the customers.
Q18: Which of the following represents operational CRM?
A)
Q19: What can analytical CRM modeling tools discover?
A)
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