What Is a Business-Facing Process

What is a business-facing process?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) The result in a product or service that is received by an organization's external customer.
C) An invisible process to the external customer but essential to the effective management of the business which includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D) The attempts to understand and measure the current process, and make performance improvements accordingly.