Which of the following is NOT a dimension of SERVQUAL?
A) Tangibles
B) Responsiveness
C) Empathy
D) Conformance
Correct Answer:
Verified
Q20: Which of the following is NOT part
Q21: The costs of quality include all of
Q22: Which of the following does NOT contribute
Q23: Which of the following is the most
Q24: A product assembled of 10 purchased components,where
Q26: The cost of developing and conducting a
Q27: Which of the following would NOT be
Q28: Which of the following represents a current
Q29: A supplier that guarantees 100% conforming parts
Q30: Advantage Air Conditioning guarantees that any spare
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