A service blueprint
A) shows all points of interaction between the customer and the service providers.
B) contains a "line of visibility."
C) includes front-office and back-office process flows.
D) has all of the above features.

Question

Quizplus · Accepted Answer

A service blueprint shows all points of interaction between the customer and the service providers, contains a "line of visibility" to distinguish between interactions visible to the customer and those that are not, and includes front-office and back-office process flows to ensure that all aspects of the service delivery are accounted for. Therefore, all of the features mentioned in the options are included in a service blueprint.

A Service Blueprint