Which of the following best describes the utility of the "roof" in the quality function deployment (QFD)matrix?
A) The roof relates the customer attributes (CA) to the engineering characteristics (EC).
B) The roof compares engineering characteristics (EC), which enables the study of any trade-offs among the EC.
C) The roof provides the relative importance of the customer attributes (CA).
D) The roof provides a competitive evaluation of the engineering characteristics (EC).

Question

Quizplus · Accepted Answer

The roof of the Quality Function Deployment (QFD) matrix, often referred to as the "House of Quality," is used to compare engineering characteristics (EC) against each other. This comparison helps in identifying any potential trade-offs or correlations among the ECs, which is crucial for making informed decisions during product development.

Which of the Following Best Describes the Utility of the "Roof